Return & Refund Policy

Last Updated: July 28, 2026

Thank you for shopping with Dermova Skincare. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing your order.

1. Return Policy

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused, unopened, and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase (order confirmation or receipt) is required.

To request a return, please contact us at:

Email: dermovaofficial@gmail.com

Please do not return any product without contacting us first.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products.
• Products damaged due to misuse or improper storage.
• Sale or promotional items (unless damaged or incorrect).

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

Please include:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

After verification, we will arrange a replacement or refund where applicable.

4. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved:

• Refunds will be processed within 7–10 business days using the original payment method, where applicable.
• For Cash on Delivery (COD) orders, refunds will be processed through a mutually agreed method.

Shipping charges are non-refundable, except in cases where the wrong or damaged product was delivered by us.

5. Exchanges

Exchanges are only available for:

• Damaged products.
• Defective products.
• Incorrect items received.

Replacement products are subject to stock availability.

6. Return Shipping

If the return is due to our mistake (wrong or damaged product), Dermova Skincare will bear the return shipping cost.

If the return is for any other approved reason, the customer will be responsible for the return shipping charges.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Dermova Skincare

📧 Email: dermovaofficial@gmail.com

🌐 Website: www.dermovaofficial.com