Shipping Policy

Last Updated: July 28, 2026

Thank you for choosing Dermova Skincare. We are committed to delivering your orders safely and on time across Pakistan. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

• Orders are processed within 1–2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, promotional campaigns, or high-demand periods, order processing may take slightly longer.

2. Shipping & Delivery

• We deliver all over Pakistan.
• Estimated delivery time is 3–5 working days, depending on your location.
• Delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before you complete your order.
• Any promotional free shipping offers will be clearly mentioned on our website.

4. Order Tracking

• Once your order has been dispatched, you will receive shipping updates through our customer support or courier service.
• Tracking information will also be provided whenever available.

5. Address Accuracy

• Please ensure that your shipping address, phone number, and other contact details are accurate before placing your order.
• Dermova Skincare is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

6. Delays & Lost Packages

• While we always aim to deliver your order on time, delays may occasionally occur due to courier services, weather conditions, public holidays, or other circumstances beyond our control.
• If your order is significantly delayed or appears to be lost, please contact our customer support. We will work closely with the courier service to resolve the issue as quickly as possible.

7. Damaged Package

• If your order arrives damaged, please contact us within 24 hours of receiving your package.
• Kindly provide clear photos of the damaged package and product so our team can review your request and provide an appropriate solution.

8. Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Dermova Skincare

📧 Email: dermovaofficial@gmail.com

🌐 Website: www.dermovaofficial.com